10. Guarantee

Le vendeur délivre un bien conforme au contrat ainsi qu’aux critères énoncés à l’article L. 217-5.

Il répond des défauts de conformité existant au moment de la délivrance du bien au sens de l’article L. 216-1, which appear within a period of two years from the date on which they were notified.

BERSUB offers you several choices of manufacturer's warranty for its BERSUB brand products, as well as for the DIVEPRO and LIGHT X brands.

Guarantee only for BERSUB products

2-year Bronze warranty

Purpose of the Guarantee
This Bronze Warranty is offered by BERSUB and exclusively covers defects in the mechanical and electronic components of our products for a period of 2 years from the date of original purchase, subject to the conditions set out below.

Scope of the Guarantee
BERSUB undertakes to repair or replace, free of charge* to the consumer, any parts that are defective or damaged due to manufacturing or material defects. This warranty specifically covers :

• Mechanical problems Malfunctions affecting mechanical systems caused by design or manufacturing faults.
• Electronic problems : failure of internal electronic components (circuit boards, LEDs, etc.) resulting from manufacturing defects.
• Battery 2 years or more, depending on the warranty chosen.

Warranty conditions

• The guarantee only applies if the product has been used in accordance with the manufacturer's recommendations and instructions, as set out in the user manual.
• Repairs under warranty will be carried out exclusively by BERSUB].
• If the product cannot be repaired, BERSUB reserves the right to replace the product with a similar model or one of equivalent value.

Exclusions 

This warranty does not cover :

• Les dommages résultant d’une mauvaise utilisation, d’une négligence, de modifications non autorisées ou d’une réparation effectuée par un tiers non agréé.
• L’usure normale des pièces telles que les piles, joints, ou autres consommables.
• Any damage caused by external factors such as electrical surges or mechanical shocks.
• Any use of the product not intended for the purpose for which it was designed 

Complaints procedure In the event of a breakdown or malfunction covered by this warranty, the customer must :

• Contact our after-sales service via the contact form by providing the product serial number, proof of purchase and a detailed description of the problem encountered.
• Send or bring the complete product (lamp + charger + battery) to the shop where the product was purchased.

Limits of the Guarantee Cette garantie est limitée à la réparation ou au remplacement des pièces défectueuses comme décrit ci-dessus. BERSUB ne sera pas responsable de toute perte de données, du temps d’arrêt, ou des dommages indirects, accidentels ou consécutifs résultant de l’utilisation ou de l’impossibilité d’utiliser le produit.

Period of validity The Bronze warranty is valid for a period of 2 years from the date of purchase. After expiry of this period, any repair or replacement will be subject to a quotation.

Transfer of Ownership This guarantee is transferable to a new user if the product is resold, provided that the initial guarantee period has not expired and that the new user presents the original proof of purchase.

3-year GOLD warranty (Free)

Purpose of the Guarantee
Extension de la garantie Bronze – 1 année supplémentaire

Terms and conditions: FREE 

• You must register your product on the website BERSUB 30 days maximum after the date of purchase).
• Newsletter subscription (non-intrusive) 

BERSUB offers you a one-year extension to your original manufacturer's warranty, covering the same conditions. This extension extends the protection of your product against mechanical and electronic defects for a total of 3 years from the date of purchase.

For any claim or repair during the period of this extension, please follow the same procedure as described in your original warranty.

Profitez ainsi d’une tranquillité d’esprit prolongée.

5-year Platinum warranty

Purpose of the Guarantee
Extension de la garantie Bronze – 3 années supplémentaires

Terms and conditions: Chargeable only on the website  BERSUB

• You must register your product on the website BERSUB 30 days maximum after the date of purchase).

BERSUB offers you a paid warranty extension for a further 3 years, in addition to the initial Bronze warranty. This extended warranty covers the same mechanical and electronic defects as the original warranty, for a total of 5 years from the date of purchase.

Opt for this additional warranty for ongoing protection of your product and benefit from free repairs or replacements* in the event of a covered breakdown, under the same conditions as the manufacturer's warranty.

*(excluding carriage costs, which are payable by the customer for the return to the factory)

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Warranty only for DIVEPRO and LIGHT-X products

DIVEPRO products that have not been purchased in the BERSUB network (France and Switzerland) cannot be handled by BERSUB and must be returned to the country of original purchase.

2-year Bronze warranty

Purpose of the Guarantee
This Bronze warranty is offered by BERSUB and exclusively covers defects related to the mechanical and electronic components of the DIVEPRO and LIGHT X products for a period of 2 years from the date of initial purchase, subject to the conditions defined below.

Scope of the Guarantee
BERSUB undertakes to repair or replace, free of charge* to the consumer, any parts that are defective or damaged due to manufacturing or material defects. This warranty specifically covers :

• Mechanical problems Malfunctions affecting mechanical systems caused by design or manufacturing faults.
• Electronic problems : failure of internal electronic components (circuit boards, LEDs, etc.) resulting from manufacturing defects.
• Battery1-year guarantee

Warranty conditions

• The guarantee only applies if the product has been used in accordance with the manufacturer's recommendations and instructions, as set out in the user manual.
• Repairs under warranty will be carried out exclusively by BERSUB].
• If the product cannot be repaired, BERSUB reserves the right to replace the product with a similar model or one of equivalent value.

Exclusions 

This warranty does not cover :

• Les dommages résultant d’une mauvaise utilisation, d’une négligence, de modifications non autorisées ou d’une réparation effectuée par un tiers non agréé.
• L’usure normale des pièces telles que les piles, ou autres consommables.
• Any damage caused by external factors such as electrical surges or mechanical shocks.
• Any use of the product not intended for the purpose for which it was designed 

Complaints procedure In the event of a breakdown or malfunction covered by this warranty, the customer must :

• Contact our after-sales service via the contact form by providing the product serial number, proof of purchase and a detailed description of the problem encountered.
• Send or bring the complete product (lamp + charger + battery) to the shop where the product was purchased.

Limits of the Guarantee 

Cette garantie est limitée à la réparation ou au remplacement des pièces défectueuses comme décrit ci-dessus. BERSUB ne sera pas responsable de toute perte de données, du temps d’arrêt, ou des dommages indirects, accidentels ou consécutifs résultant de l’utilisation ou de l’impossibilité d’utiliser le produit.

Period of validity 

The Bronze warranty is valid for a period of 2 years from the date of purchase. After expiry of this period, any repair or replacement will be subject to a quotation.

Transfer of Ownership 

This guarantee is transferable to a new user if the product is resold, provided that the initial guarantee period has not expired and that the new user presents the original proof of purchase.

*(excluding carriage costs, which are payable by the customer for the return to the factory)

3-year SILVER warranty

Purpose of the Guarantee
Extension de la garantie Bronze – 1 année supplémentaire (hors batterie)

Terms and conditions: Chargeable only on the website  BERSUB

• You must register your product on the website BERSUB 30 days maximum after the date of purchase).

BERSUB offers you a paid warranty extension for 1 additional year, in addition to the initial Bronze warranty. This extended warranty covers the same mechanical and electronic faults as the original warranty (excluding the battery), for a total of 3 years from the date of purchase.

Opt for this additional warranty for ongoing protection of your product and benefit from free repairs or replacements* in the event of a covered breakdown, under the same conditions as the manufacturer's warranty.

*(excluding carriage costs, which are payable by the customer for the return to the factory)

11. Protection of personal data (RGPD)

In application of the General Data Protection Regulation (RGPD), the Vendor undertakes to protect the Customer's personal data. The information collected at the time of the order is necessary for the management of the transaction and may be communicated in whole or in part to the Vendor's service providers involved in the execution of the order. Customers have the right to access, rectify, delete and oppose any personal data concerning them. To exercise this right, the Customer may contact the Data Protection Officer (DPO) at the following address [email protected]

12. Intellectual property rights

All elements of the BERSUB website are and remain the exclusive intellectual property of the Company. No one is authorised to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site. For legal use, you can send us a request by e-mail via our contact form.

If you have any questions about these GST, you can contact our Customer Service department via our contact form.

These T&Cs are updated regularly, so please consult them frequently.